Student Health Service is always available via phone or email while away from campus during normal business hours (314) 362-3523 or studenthealthservice@wusm.wustl.edu. In most cases, student needs can be met over the phone or by email, saving a visit to the Emergency Room or Urgent Care.
We want to inform you about a valuable service now available for urgent medical concerns outside of regular hours, including weekends and holidays. If you have a medical issue that cannot wait until Student Health Services (SHS) reopens, you can contact LiveHealth at 1-888-548-3432. Please note, there is a $20.00 fee for this service.
Get round-the-clock Peace of mind
24/7 Nurseline has you covered anytime, anywhere by calling 800-337-4770
Medication
Students and Covered Dependents may obtain prescriptions at an preferred retail pharmacy with your Anthem pharmacy benefits. For Anthem pharmacy benefits call Pharmacy Member Services: 1-833-267-2133
Emergency/urgent care services – NO per- approval or referral required – only next business day notification.
Student Health Services provides coverage for medical emergencies. Medical emergencies mean the sudden, unexpected onset of a medical condition so severe that failure to receive immediate medical care might place your life in jeopardy or cause serious impairment to bodily functions.
Students must report all emergency room visits to Student Health Services the following business day.
Inpatient hospitalization services
Student Health Services provides coverage for hospitalizations if certified by Student Health Services. Generally, hospitalization should be at Barnes-Jewish Hospital, Barnes-Jewish West County Hospital, and Missouri Baptist Medical Center, or at Saint Louis Children’s Hospital if a covered child. Professional care provided during hospitalization by Student Health Services staff, or in the case of a Covered Child, Forest Park Pediatrics, and other physicians within the Student Health Services In-Network and per-approved through Student Health Services will also be covered.
All inpatient admissions, including length of stay, must notify Student Health Services either three (3) business days prior for planned admissions or two (2) business days following emergency admissions. In the event of an emergency, you, your representative, your physician, or the hospital should telephone Student Health Services. Notification does not guarantee the payment of benefits for inpatient admission. Each claim is subject to eligibility, benefits, and medical necessity review and a review of adherence to notification guidelines in accordance with this booklet.
If a student is hospitalized at an in-network hospital (i.e., Barnes-Jewish Hospital, Barnes-Jewish West County Hospital, or Missouri Baptist Medical Center), the student is responsible for a co-payment of $500 per hospital inpatient admission. Student Health Services will pay 100% of the remaining covered expenses.
If the student is hospitalized at an out-network hospital, Student Health Services will pay 80% of the reasonable and customary covered expenses and the student will be responsible for 20% of such expenses.
The student must authorize a physician to send a copy of your Discharge Summary to Student Health Services before bills will be processed for payment.
Benefits also include private duty nursing services provided by a registered nurse or licensed practical nurse only when the services are of such a nature that they cannot be provided by non-professional personnel and can only be provided by a licensed health care provider. Private duty nursing services includes teaching and monitoring of complex care skills such as tracheotomy suctioning, medical equipment use and monitoring to home caregivers and is not intended to provide for long term supportive care. Private duty nursing does not include custodial care service.
Travel outside of the U.S.
Student Health Services does not provide any coverage for students traveling outside of the United States. Students are encouraged to take advantage of the medical plan for international travel and may obtain more information on that plan from Student Health Services.
Ambulance expenses
For travel directly to or from a hospital, ambulance expenses are covered at 80%, after a deductible 20% coinsurance.
NexGen-Student Assistance Program
Get connected with a mental health professional anywhere, anytime, anyplace. NexGen is a FREE and CONFIDENTIAL benefit. Please text or call 1-800-327-2255 ~ Live Chat Online at nexgeneap.com or use the NexGen EAP mobile app. (Company ID 8591)
Immunizations
Review your immunization requirements prior to leaving the area. Immunizations (including the Flu, COVID vaccine or TB skin testing) are not covered outside Student Health office.
Outpatient Care
Student Health Services will only cover the costs of services obtained outside of Student Health Services if those services have been per-approved by and/or coordinated through Student Health Services. This includes any laboratory testing, consultations, or procedures. Out of network benefit will apply. You will be responsible for 20% co-insurance. Routine appointments will not be approved (pap, routine eye exam).
Covid-19 testing
Asymptomatic, non-exposed students who would like to be tested for personal use such as per-travel or family visits. This is not covered by Student Health Service.